Palo alto factory reset maintenance mode. 1 with the option to scrub with dod scrub type.
Palo alto factory reset maintenance mode. Note: If running PAN-OS 8. Aug 19, 2020 · I have attempted to reboot the device from maintenance mode and appeared to work (was able to get to the normal prompt for asking password when attempting ssh). When we boot into maintenance mode, we cannot set the IP address and the screens say to contact Palo Alto Recovering the administrator password is not possible–the password must be reset using the following procedure Boot the firewall into maintenance mode and load a previously saved named config. First and foremost, you HAVE to do this during a maintenance window if it's a production firewall. Once メンテナンスモードに入ると、次のように表示されますので、Enterキーを押して続行してください 下矢印で [Factory Reset] (工場出荷時設定にリセット)を選択し、Enterキーを押してメニューを表示します あなたは、工場出荷時のリセットを実行するために使用されるイメージが表示されます Feb 24, 2016 · Hi all, maybe someone can help me with this. Putty) and connect to the management IP. Set up a console connection to the firewall. Access the module’s CLI via SSH, and enter maintenance mode with the command below >debug system maintenance-mode The module will reboot Note In this video you'll learn how to reset a Palo Alto Firewall to factory default. This document describes the steps to export (by scp or tftp) the Tech Support File that contains the running configuration file of the Palo Alto Networks firewall. Any suggestions for how I can factory reset the device in this case? May 31, 2023 · Objective This article explains How to disable FIPS-CC Mode to restore console access Environment Palo Alto Firewalls Supported PAN-OS FIPS-CC mode Procedure You can follow the steps below to disable FIPS-CC mode. Steps Connect to the serial console port on the M-100 and open a CLI session Login and enter the following command: request restart system Wait for the following messages to appear: Aug 26, 2025 · To restore the firewall configuration on the new firewall, you will first perform initial configuration on the new firewall, including setting the operational mode, upgrading the PAN-OS software and content release version to match what was installed on the old firewall. Select Factory Reset and press Enter. . How can I factory reset I tried going back in to maintenance mode and running FSCK on the different partitions. thx a lot for help. Got a PA-3020 that I wanted to play around withdid some looking on how to reset back to factory defaults. It wiped the entire partition clean so effectively nothing to boot into. Mar 26, 2012 · In order to reset to factory defaults, you'll need to console directly to the PAN device through its console port. Feb 17, 2017 · All Palo Alto Networks firewalls run the same version of PAN-OS software ensuring the same primary feature set. Resetting to factory defaults will result in the loss of all logs and configuration. I also tried another factory reset without scrub enabled but I got an error, exit status 512. Trying to factory reset the firewall. Ensure you back up the OS beforehand to avoid potential issues with reinstalling or restoring. Second, take a config backup before you do this. The device boots into "Maintenance Sep 26, 2018 · Panorama Resolution Overview Maintenance mode provides support for error recovery and diagnostics, and allows you to reset the firewall to factory defaults. I plug my laptop into the Aug 31, 2025 · In cases where a factory reset is desired, particularly if removing all configurations entirely, navigate to Device > Setup > Operations for the reset. Select and enter while on "Factory Reset". 24 The article provides information on performing factory Reset of PA-5060 on PAN-OS, 8. We have done a factory reset but the credentials of username admin and password admin, do not work. 3) During the boot sequence Jul 12, 2013 · 2) Select Factory Reset option Welcome to the Maintenance Recovery Tool Welcome to maintenance mode. >> Auto commit was successful, and we are now able to configure the management IP. The unit appears to be stuck in Miantenance mode, every reboot command boots in maintenance mode. Select Factory Reset and press Enter again: Once complete, select the option to Reboot if presented. Choose a previous version of the running-config for which the administrator password is known and reboot the device with this config. When we looked at it, it lost its PANOS image. For support please contact Palo Alto Networks. I am thinking that the file system is jacked or possibly the SSD. However, the Firewall boots into maintenance mode and the “Entry reason” is “System startup error”; When you attempt to access the CLI (via the console, for instance) you come across the following error: Jun 6, 2024 · Try using the "debug swm factory-reset" command in maintenance mode for a more thorough reset. Maybe this second method is an option for Sep 25, 2018 · Une fois en mode maintenance, ce qui suit s’affiche, veuillez appuyer sur Entrée pour continuer Flèche vers le bas jusqu’à Factory Reset (Réinitialisation d’usine) et appuyez sur Entrée pour afficher le menu Vous verrez l'Image qui sera utilisée pour effectuer la réinitialisation d'usine. 7-hx Cause Firewall may have been in the process of formatting of the disk when it was rebooted causing other partitions to be erased. As stated in the Administrator’s Guide: "Be sure to store the master key in a safe location. Reset the system to factory default settings. When I reboot the VM I do not see "enter maint" command nor can I SSH or get in to "debug system maintenance-mode". Then, you'll need to reboot the machine. Reboot the firewall and keep pressing ‘m’ (or ‘maint’ for newer versions). We ran the Factory Reset. 24 and 8. There are two ways to enter maintenance mode on a Palo Alto Networks device running PAN-OS: Using the serial console (see: How to Factory Reset a Palo Alto firewall) Using the CLI: > debug system Sep 25, 2018 · The password must be reset by booting into maintenance mode and load a previously saved configuration of which the password is known. There are two ways to enter maintenance mode on a Palo Alto Networks device running PAN-OS: Using the serial console (see: How to Factory Reset a Palo Alto firewall) Using the CLI: > debug system Sep 25, 2018 · Once in maintenance mode, the following is displayed, please press enter to continue Arrow down to Factory Reset and press Enter to display the menu You will see the Image that will be used to perform the factory reset. Mar 5, 2018 · Did you mean: LIVEcommunity Discussions General Topics Re: PA-200 Stuck in Maintenance Mode, attempting factory reset Options Palo Alto Networks Approved Community Expert Verified PA-200 Stuck in Maintenance Mode, attempting factory reset BDS_Vince L2 Linker Options 11-07-201503:17 PM I'm attempting to factory reset a PA 200 that was on the FIPS mode is going to completely change the operational mode of your firewall, so before doing this you need to take a few steps. Jul 22, 2025 · Enter your login credentials. Resolution Maintenance mode menu > Disk Image > Advanced Options password: MA1NT Set sysroot0 as below, select panos then click bootstrap Once the bootstrap is done, you should get this message: Hit ESC. Apr 19, 2024 · PANOS-10. 0 which was the original PAN-OS version when the device was shipped. >> No auto-commit issue on Pan-OS 11. This document describes how to revert or reinstall PAN-OS from maintenance mode. 3. You will then export the device state of the old firewall from Panorama and import it onto the new firewall. Performing a bit-level recovery procedure can still retrieve the data from the device. 2. Just did a factory reset on a PA-200 via maintenance mode (via console) and now system reboots - 73443 Sep 25, 2018 · Note: The request system private-data-reset command will not perform the same actions as a factory reset of the device from Maintenance Mode. Step01 Enter maintenance mode using the command below. 0 base version and did a factory reset. Aug 20, 2018 · Please help me out in entering maint mode or factory reset VM PAs. This does a zero out some of the partitions so this takes a while to complete. Sep 26, 2018 · The option to export the configuration in maintenance mode was introduced in PAN-OS 5. When I see the promnt type "maint", - 1204731 In this video we explain about How to Factory Reset Palo Alto FirewallYou will need hyper terminal or putty tool to access CLI of firewall console port using Jan 6, 2014 · Factory reset on a Palo Alto Networks device Today we are going to talk about the procedure of the factory reset on a Palo Alto Networks device in case of unrecoverable Software Failure. Also, verify that the interface is VMXnet3. I ended up going through this annoying procedure only to end up right back where I started: 1 week ago, I boot the device into Maintenance Mode and run a Factory Reset, which completes successfully. Look out for bootloader message that looks like below: Jan 16, 2023 · 下面的步骤描述了如何对Palo Alto Networks设备进行出厂重置。 注意 ：如果运行的是PAN-OS 8. 0 (base) , without installing b) Download and Install 8. Type ‘maint’ at the prompt to inter in to the maintenance mode. Sep 25, 2018 · Une fois en mode maintenance, ce qui suit s’affiche, veuillez appuyer sur Entrée pour continuer Flèche vers le bas jusqu’à Factory Reset (Réinitialisation d’usine) et appuyez sur Entrée pour afficher le menu Vous verrez l'Image qui sera utilisée pour effectuer la réinitialisation d'usine. Resetting the firewall to factory defaults will result in the loss of all configuration settings and logs. Want to use this for home lab configurations, but I do not have the password to get into the firewall. Enter the following CLI command: debug system maintenance-mode The firewall will reboot in the maintenance mode. X before the factory reset. Using Image: (X) panos In this lesson, we will learn how to factory reset Palo Alto firewall. There are two ways to enter maintenance mode on a Palo Alto Networks device running PAN-OS: This document describes three cases for performing a factory reset on a Palo Alto Networks firewall device. 3, 11. 1. When the firewall reboots, press Enter to continue to the maintenance mode menu. Steps1. The upgrade steps that we followed are: a) Download 8. Monitor the SSH session for the bootstrap process and ready for the option to enter ‘maint’ mode. Finally, you Nov 1, 2022 · Panorama ESXi VM, from the CLI I used "request system private-data-reset" and now I'm unable to login using the original local admin or the default admin. This Administrator’s Guide provides comprehensive instructions for configuring and maintaining your Palo Alto Networks next-generation firewall running PAN-OS version 6. To reset via maintenance mode you have to pick the factory reset option twice. 3) During the boot sequence 🔧 How to Factory Reset Palo Alto Firewall – Step-by-Step Guide! 🔧 Hey tech warriors! 🚀 Are you struggling with your Palo Alto firewall and need to reset it to factory settings? Don’t Sep 25, 2018 · The password must be reset by booting into maintenance mode and load a previously saved configuration of which the password is known. Mar 14, 2023 · Objective Login failed after factory reset pf PA-5060 using upgraded PAN-OS 8. " Jun 7, 2023 · I was in the middle of setting up a PA 850 and in the end needed to conduct a factory reset. 11-h1 to 8. Here you can find helpful guidance for the operation and troubleshooting of Palo Alto Firewalls running PANOS. Do the same with To enter maintenance mode, you need to restart your system with request restart system in operational mode or if you’re in a situation where you’re not in the Firewall or can’t get into the Firewall, just power it down and back up. In order to access the CLI, we will be connecting to the firewall using SSH. 16 and later PAN-OS 6. Palo Alto PA-500, pulled from a working datacenter configuration. x and above, review the following link to perform SSH into Maintenance Mode: How to SSH into Maintenance Mode Jul 6, 2020 · This command will not perform the same actions as a factory reset of the device from Maintenance Mode. Power cycling the device doesn’t bring it back; it just keeps rebooting until eventually it ends up in maintenance mode. Use the Maintenance Recovery Tool to reset the firewall to factory settings or switch the firewall to FIPS-CC mode. Continue maintenance mode and select "Factory Reset" 3. Anyone seen this before on a PA-220? So i totally forgot my password and decided no problem i will just do a factory reset it. There are two ways to enter maintenance mode on a Palo Alto Networks device running PAN-OS: Using the serial console (see: How to Factory Reset a Palo Alto firewall) Using the CLI: > debug system Jul 7, 2023 · I reboot and enter maintenance mode by choosing PANOS (maint-sysroot1) I select Factory Reset from the menu and then continue but before the reset even starts, I see the "Stopping PAN software" message again and the system seems to go into suspend mode. Is there any way to exit maintenance mode or to stop the device going into maintenance mode when booted? Mar 14, 2024 · @SIIX_Support, Not fully. Sep 25, 2018 · FIPS Maintenance Mode password is: paloalto After submitting the 'Advanced' password, you should see a ' Factory Reset ' screen, but with more options than before, as seen below: In the above example, I have selected to ' Factory Reset ' the appliance with PAN-OS version 7. Jan 22, 2025 · This tutorial will guide you through the step-by-step process of factory resetting a Palo Alto firewall, explaining the reasons for such a reset and detailing the implications of this action. I would say easily that 95% if not more of Palo Alto customers should never have to boot into maintenance mode. But a few minutes later, the device went back to maintenance mode. It appears that all of the admin account have expired. Please In this article we will learn more about how to reset Palo Alto firewall to factory default, why it is required and so on. Well when I tried to going into Maintenance Mode " maint " i get errors like this and can't get access maintenance mode to reach the factory reset tab. Your VM-Series Firewall will then reboot normally and you will have a fresh image of PAN-OS. 4-h7. In this video I will explain how to factory reset a Palo Alto Networks Device with or without dmore Thank you for checking my very first ever video tutorial! Sep 25, 2018 · Note: The request system private-data-reset command will not perform the same actions as a factory reset of the device from Maintenance Mode. This will remove all logs and restore the default configuration, but importantly it doesn't zero out the data or erase the system disks. Reset your Palo Alto Networks firewall to factory default settings, removing all configuration and restoring original system state. Sep 26, 2018 · Maintenance mode in PAN-OS can be used to perform a number of administrative tasks, such as factory resetting devices or changing FIPS mode. Procedure Connect a console cable from a computer to the console port on the PA-5000 Symptom After a license is installed on a VM-Series Firewall it reboots (Palo Alto Networks, Inc. Sep 25, 2018 · Once in maintenance mode, the following is displayed, please press enter to continue Arrow down to Factory Reset and press Enter to display the menu You will see the Image that will be used to perform the factory reset. 9-h4; their PA3020 went to Maintenance Mode after installing and rebooting . Select the “Factory Restore” option from the menu to restore the appliance. The Maintenance Mode simply stated that there is a "FIPS failure". Sep 26, 2018 · Press the ‘reset’ button below the power button to reboot the device. Then if asked, type "maint". To boot the firewall into maintenance mode, connect to the console via the console port and a terminal software. And this post assume you have admin user password of the firewall. To boot into maintenance mode, connect to the console via the console port and terminal software. Jan 21, 2025 · I don't have the username and password for the device. Do the same with Sep 25, 2018 · When an M-100 appliance is restored to factory defaults (Factory Reset), on reboot the appliance may go into maintenance mode and ends in a non-functional state. com Welcome to the Maintenance Recovery Tool Factory Reset WARNING: Performing a factory reset will remove all logs and configuration. Once in maintenance mode, continue to the 'Select Running Config' option. Navigate and select Disk Image. During boot, hit the letter "m". 0 Factory Reset. As soon as it begins to boot, I get a blue/white ASCII "Enter Password" prompt. If you just want to reset it but will maintain the equipment or destroy the drives separately that may be okay, but I'd want to actually run a Jun 4, 2025 · I'm attempting to factory reset a PA 200 that was on the spares shelf. Kindly upgrade to it. This will restore console access. 7-hxEnvironment PANOS-10. Jul 4, 2020 · Palo Alto firewall - Revert to the previous PAN-OS from Maintenance Mode If the device boots into maintenance mode continuously, reverting or reinstalling PAN-OS may fix the issue. 4. Once complete, select and enter on "Reboot". Feb 8, 2012 · I think the maint stuff was somewhat changed in 4. debug system maintenance-mode Step02 Select “Factory Reset” option. x (or if its just for the 5xxx boxes) so you get a grub boot menu when you want to go into maint-mode from where you can select which partition to boot (I think there is one maint-partition on every disk). Sep 25, 2018 · Reboot your Palo Alto Networks device into maintenance mode with debug system maintenance-mode: Now open a terminal window (MAC) or other SSH client (ex. now it is every thing okay. Sep 25, 2018 · How to perform a factory reset on a Palo Alto Networks device from Maintenance Mode Jan 29, 2023 · The following steps describe how to perform a factory reset on a Palo Alto Networks device. Shutting down a Palo Alto firewall can be achieved through the Web Interface (GUI), command-line interface (CLI), or even physically. Jun 5, 2025 · To avoid booting in maintenance mode, you must either modify the base image file (see How do I modify the base image file for the VM-1000-HV license?), or, edit the settings on the ESXi host or the vCenter server before you power on the VM-Series firewall. May 13, 2021 · 初期化（Factory Reset）の正しいお作法。 たまにソフトウェアが異常を起こすことがあったり、出荷時状態に戻したい時は初期化をしみよう。 初期化方法 手順 コンソールケーブルを使用しデバイスに接続Palo Alto Network Oct 21, 2019 · When our customer tried to upgrade from 8. Case 1 is for when the admin password is unknown and requires placing the device in maintenance mode. のメンテナンス モード PAN-OS は、工場出荷時のリセットデバイスやモードの変更など、さまざまな管理タスクを実行するために使用できます FIPS 。 パロアルトネットワークスデバイスでメンテナンスモードに入る方法は2つあります PAN-OS 。 シリアルコンソールの使用 (参照: Palo Alto を工場出荷 We followed the official guidance and did debug command to boot into maintenance mode. and then there i make a new "factory reset" and then the device cames back. Step03 Confirm to perform a factory reset by selecting the “Factory Reset” option. Private-data-reset will not do a zero-ization of the data and will not erase the system disks. 866-898-9087 or support@paloaltonetworks. Jan 30, 2018 · Some examples would be performing a factory reset, setting FIPS, CCEAL4, performing a disk check, disk image changes, content rollbacks, and stuff like that. Using debug system maintenance-mode command, the firewall will enter in maintenance mode. This transition WILL cause downtime. Procedure to follow 1) Connect the Console cable, which is provided by Palo Alto Networks, from the “Console” port to a computer, and use a terminal program (9600,8,n,1) to connect to the Palo Alto firewall device. Please Sep 25, 2018 · Once in maintenance mode, the following is displayed, please press enter to continue Arrow down to Factory Reset and press Enter to display the menu You will see the Image that will be used to perform the factory reset. May 27, 2024 · We have bought a used Palo Alto PA3050 for development purposes and did not know the password. 2-h1. Everything suggests "maintenance mode" which makes sense, except I can't actually boot the thing far enough to get to that point. xml" and load it to the device Create a new superuser admin account Commit the changes Login to the Palo Alto Networks firewall with the new admin account and change the password Sep 25, 2018 · If you need to run a factory feset on a PA-200 running PAN-OS 6. 2) Power on to reboot the device. So I'm going through a factory reset on my lab PA-440 and the factory reset instructions at Palo Alto… Oct 16, 2024 · Once entered, your VM-Series will reboot. , 2023). Please Feb 16, 2018 · I could go into maintenance mode by booting. Proceed to the Maintenance Recovery Tool. >> As per Engineering team, the issue is fixed in PanOS versions: 11. Environment PA-5060 Firewalls PANOS-8. Sep 27, 2018 · If the device boots into maintenance mode continuously (it means you cannot boot up the system, and the device into maintenance mode repeatedly), reverting or reinstalling PAN-OS may fix the issue. Is there a way to get in locally outside of factory resetting it? Recovering the administrator password is not possible–the password must be reset using the following procedure Boot the firewall into maintenance mode and load a previously saved named config. 9-h4 Jun 10, 2020 · Objective This article is intended as a guide to restore the firewall from maintenance mode by recovering the configuration and restoring it after a factory reset. Dec 11, 2012 · We would like to show you a description here but the site won’t allow us. When you investigate which model fits a given need, evaluate throughput, maximum concurrent sessions, and connections per second with App-ID, threat prevention, and decryption features enabled. Reboot the firewall and keep pressing ' m ' (or ' maint ' for newer versions). 4 and so on Jan 27, 2025 · What does "debug swm factory-reset" get rid of that the scrub does not? "Try using the "debug swm factory-reset" command in maintenance mode for a more thorough reset. I issued the commands to put into maint mode - 545146 How To Factory Reset Your Palo Alto Firewall And Configure IP Management | PART 2 Keith Barker - The OG of IT 195K subscribers Subscribe Sep 25, 2018 · Factory reset the device (see: How to Factory Reset a Palo Alto Networks Device ) Import the "recovered_config. Some older devices/software may reboot automaticlly when complete. Let us know if you have any Mar 5, 2022 · There are two ways to enter maintenance mode on a Palo Alto Networks device running PAN-OS: Using the serial console (see: How to Factory Reset a Palo Alto firewall) Using the CLI: > debug system maintenance-mode NOTE: The device will reboot immediately into maintenance mode when the command is issued. 0. However, the 5250 kept looping to maintenance mode. Let's go with the Jul 22, 2021 · If the above procedure is failed, then Boot into maintenance mode and load a previously saved named config as follows. Dec 23, 2019 · Get 30% off ITprotv. The former is generally preferable since it will keep the alternative PanOS versions downloaded, content DB, etc Oct 25, 2023 · >> Entered into maintenance mode, reverted PAN-OS to the 11. This should enter you into maintenance mode, and from there you can reset to factory defaults. This tutorial will explain how to Perform a factory reset on Paloalto firewalls (PA-800,PA-3000,PA-5000 Series). When I get to the "debug system maintenance-mode" step, I put that in and then get the verify y/n option. x及以上版本，请查看以下链接来执行SSH进入维护模式。 How to SSH into Maintenance Mode 步骤 1）将Palo Alto - 525763 Mar 24, 2024 · This post will show you how to perform factory reset on a Palo Alto firewall. Your firewall will then go through the reset process. The curious part is the maintenance entry reason: "No error entry reason detected". Jan 28, 2025 · The device continually enters maintenance mode after it reboots to finish the installation process to 11. With these nine steps you will be above to reset the device in the factory reset and then you can restore the last known configuration from the external server where daily backups are stored. Palo Alto recommends performing a factory reset on the device and then Hello, We have a palo alto 820 that we don't log into often. Learn about security policy, threat prevention, URL filtering, VPNs, high availability, user management, logging and reporting, and more. com with: You can use promo code: OSCAROGANDO2 Follow Me on Twitter: / ccnadailytips When the firewall reboots, press Enter to continue to the maintenance mode menu. 0 releases, we recommend upgrading to PAN-OS 7. The device boots into "Maintenance Oct 28, 2022 · Factory Resetの手順 メンテナンスモードからPalo Alto Networksデバイスで工場出荷時のリセットを実行する方法 次の手順では、パロアルトネットワークデバイスで工場出荷時のリセットを実行する方法について説明します。 Dec 3, 2024 · I have been working with Palo Alto support on our passive PA-3220, which can no longer boot up successfully. Is there any KB article or I am missing a point that it can be simply be terminated on AWS/ Azure instance ? May 6, 2024 · Factory Reset Palo Alto Firewalls and networking equipment with just a few short steps to ensure that your configurations, settings & data are properly removed. After issuing this command the firewall will reboot to maintenance mode. 1 with the option to scrub with dod scrub type. Step04 Wait the system being reset メンテナンスモードに入ると、次のように表示されますので、Enterキーを押して続行してください 下矢印で [Factory Reset] (工場出荷時設定にリセット)を選択し、Enterキーを押してメニューを表示します あなたは、工場出荷時のリセットを実行するために使用されるイメージが表示されます Nov 7, 2015 · I'm attempting to factory reset a PA 200 that was on the spares shelf. The cheat sheet from BOLL. Without entering maintenance mode the best thing you can do is resetting the private data. I put in y and I assume maintenance mode starts, as my PA-200 looks to have reset itself, with only the power light showing green (no other lights display). 2. evmxgtthig2ox4zrgizh0v1ot11yh6ewcq2xetnqcic