Synology drive support Apr 16, 2025 · Synology is closing the gap on third-party hard drive support further in 2025 Over the last few years, Synology have not been exact about being forward in supporting. Synology will limit the support they offer you because you are not using drives on the supported list. Whether it is product inquiry, technical support, business partnership or advice, here are all the ways to contact Synology. While non-verified drives can still be used on all devices, the updated policy was introduced on new products Apr 30, 2025 · However, I recently chatted with Synology's AI chatbot, and it said the DS423+ is subject to the new policy—this seems contradictory. Get the details of all Synology's subsidiary offices around the world. Apr 16, 2025 · The Article referenced by OP Synology requires self-branded drives for some consumer NAS systems, drops full functionality and support for third-party HDDs | Tom's Hardware End of last year I bought my first Synology (just a DS223) after my ReadyNAS went EOL and use 3rd party supported drives. Leverage Synology Drive to protect data from ransomware attacks or accidental deletion with real-time or scheduled backup of your PC folders. Find replacement parts for your Synology products here. 2 NVMe SSD drives can be installed through the built-in M. They resolved this in DSM 7. Check the current status for Synology products and services. Use this interactive tool to estimate the storage space of your Synology NAS when paired with different size hard drives and RAID levels. Simply faster DS224+ is faster at indexing files in Synology Drive and Synology Photos and more capable of running demanding web applications compared to previous-generation systems. Oct 7, 2025 · Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. The Synology Drive Client 64-bit version includes: Overall enhanced memory availability and operational performance for larger tasks like synchronization and file transfers. As it stands, it means the following: If you use Synology 1st Party Drives – Everything is EXACTLY the way it was with Build a private data cloud for easy file management and sharing across all desktop and mobile devices, and keep data on your Synology systems in sync with Synology Drive Synchronize data from and to popular cloud storage platforms with Synology Cloud Sync Securely share photos and videos with family, friends, or business clients using Synology Apr 16, 2025 · Synology is pushing for consumers to buy its own brand of hard drives for its newest NAS appliances, with only certified drives getting the full suite of software support. Download Synology Drive client for auto backups and file syncing on your desktop or notebook. Apr 16, 2025 · Synology is closing the gap on third-party hard drive support further in 2025 UPDATE 4 – The Synology DS925+ NAS is NOW LIVE, and that means that the extent to which you can use 3rd Party HDDs and SSDs on the 2025 series (at the time of writing) a now alot clearer. 5" SATA drives, DX517 is a flexible solution supporting on-the-fly volume expansion or serving as a local backup destination. Synology HDD/SSD Offline Update Pack allows you to manually update the latest drive compatibility list and the firmware of Synology storage drives when your Synology system is not able to connect to the internet. They are going to start enforcing stricter hard drive rules in the latest 2025 Plus Series NAS models. Synology Office provides online collaborative editing tools for document types, including Word, Excel and PowerPoint on your private NAS, and also supports the import/export of ODF files. Drives are sold separately. Apr 18, 2024 · Learn how to easily map your Synology Drive on Windows 11 with our step-by-step guide. Easily add 5 additional drive bays to Synology DiskStation 1. Always use and manage 4K native (4Kn) hard drives separately. A free trial is available for each newly registered account. Learn more For drives not on the compatibility list, Synology can only provide limited support for system hardware, software, and configuration. ” Reason for the new Synology HCL Policy: We would like to show you a description here but the site won’t allow us. Our drives go beyond compatibility with custom firmware and 500,000+ hours of validation. 4 Official. These models have built-in slots for installing M. This Synology Drive makes it easy to manage and share files across various platforms. . It benefits computing-intensive applications, speeding up Synology Drive and Moments by an average 15%2, and boosting Web PHP response eficiency by about 130% compared to its Apr 18, 2024 · Learn how to easily map your Synology Drive on Windows 11 with our step-by-step guide. Download the latest software patches to enjoy the best technologies. Support will not extended to issues caused by the drive itself or its firmware. The only thing keeping me from pulling the trigger is the lack of official support for WD Pro drives. May 13, 2025 · The table below lists the Synology NAS models that support using Synology M. Apr 28, 2025 · No more third-party drives in Synology NAS? Here’s why that’s a huge mistake. Update #4 - I have performed extensive testing of Unverified/3rd party HDDs in a Synology 2025 Series NAS. Works best with Synology drives Engineered to handle intensive 24/7 workloads, Synology drives consistently deliver top-grade performance. Apr 24, 2025 · Synology will mandate the use of proprietary Synology-branded drives for all 2025 Plus series NAS models, limiting support for third-party drives and reducing flexibility for home users and hobbyists. Based on Synology customer support statistics over the past few years, the use of validated drives results in nearly 40% less storage-related issues and faster issue diagnostics and resolution. We recommend checking out our compatibility list before purchasing the peripherals you need. See how Synology strives to provide a safer and more secure environment. Jan 5, 2024 · Method 2 : Manually Edit the Synology compatibility database file to include your hard drive models The database file is locally stored on your Synology, and it automatically updates whenever new models are released. Hi! Come and join us at Synology Community. Apr 17, 2025 · What you might lose from using non-Synology-approved hard drives could include pool creation and support for any issues. May 5, 2025 · 4 reasons why Synology dropping 3rd party drive support is a bad idea In 2025, Synology will lock down drive compatibility and the consequences for users could be costly. A place to answer all your Synology questions. Access your files seamlessly from your PC! May 13, 2025 · The table below lists the Synology NAS models that support using Synology M. Extend the standard 3-year hardware warranty of your DS1621+ with 2 more years of Synology-certified support and premium services that help you recover faster in the event of disaster. Nov 4, 2025 · Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. May 27, 2025 · Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. 2 NVMe SSDs (solid-state drives) to create storage pools. Aug 15, 2025 · Android Drive allows you to easily access and manage files in your Synology Drive on the go. Submit security-related questions or report security issues to Synology. Jun 17, 2025 · Unlock peak performance and reliability in your Synology NAS. 1. Ask questions via LiveChat and get help from our technical support engineers. May 5, 2025 · Synology 2025 NAS Series 3rd Party Drive Compatibility Tests UPDATED 07-05-25 = Added Unverified HDD and SSD (Migrated) Storage Pool RAID Repair, RAID POOL Expansion and Hot Spare Tests. You can see the results here - • Synology Unofficial HDD Tests - What (TLDR - Now Use this interactive tool to estimate the storage space of your Synology NAS when paired with different size hard drives and RAID levels. We recommend checking out our compatibility list before purchasing the peripherals you need. Feb 16, 2021 · Hi! Come and join us at Synology Community. Jul 4, 2023 · Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. Access your files seamlessly from your PC! Whether for work or play, Synology offers a wide range of network-attached storage (NAS) choices for every occasion. Synology has always recommended only using drives tested and verified by our engineers to ensure long-term system reliability. Get help on technical issues and questions. Apr 21, 2025 · Synology's newer NAS devices will require the use of its own-branded drives to unlock previously standard features. 2 slots to enable SSD caching or create SSD storage pools. Enjoy seamless integration, faster speeds, and the simplicity of one-stop support for your entire system. So this means you can use the drives just like normal with basic smart tests, and accept the warning when prompted. Apr 24, 2025 · On April 18, Ars Technica reported that Synology is making a major change in its drive support policy. Compare specifications below and find the right model for you. Please confirm that your product is purchased from a local distributor or agent authorized by Synology and that the product is still within its warranty period. For drives not on the compatibility list, Synology can only provide limited support for system hardware, software, and configuration. Jun 4, 2022 · The 3CP101 version does support IHM. Apr 16, 2025 · Synology's new Plus Series NAS systems, designed for small and medium enterprises and advanced home users, can no longer use non-Synology or non-certified hard drives and get the full feature set Apr 23, 2025 · In a move that has sent shockwaves through the NAS community, Synology has confirmed that their 2025 Plus series models will only support Synology-branded hard drives. Synology Products Compatibility List Synology has been striving to improve product compatibility to various drives, USB devices and network peripherals. Synology uniquely enables you to manage, secure, and protect your data - at the scale needed to accommodate the exponential data growth of the digital world. It is equipped with Synology Drive Admin Console for centralized management and monitoring, Synology Drive for file access via web portal, and Synology Drive ShareSync for synchronization across Synology NAS devices. Synology Enterprise Series M. Apr 16, 2025 · Drive migrations from older systems are supported with certain limitations. Here is what you need to know about what changed, and what it means for existing Synology users. I am looking at purchasing a DS1522+ and multiple 14TB+ WD Red Plus/Pro drives. As of April 2025, the list will consist of Synology drives. Build a private data cloud for easy file management and sharing across all desktop and mobile devices, and keep data on your Synology systems in sync with Synology Drive Synchronize data from and to popular cloud storage platforms with Synology Cloud Sync Securely share photos and videos with family, friends, or business clients using Synology Oct 11, 2023 · The Synology Drive Client now supports Windows 64-bit, available to download with the Synology Drive 3. But the move to lock devices doewn to Synology-approved drives is a step beyond that. May 3, 2025 · Synology 2025 NAS Series 3rd Party Drive Compatibility Tests UPDATED 07-05-25 = Added Unverified HDD and SSD (Migrated) Storage Pool RAID Repair, RAID POOL Expansion and Hot Spare Tests. Did you confirm the ones Box shipped to you had firmware SC60? The other possibility is Synology messed up with the compatibility list in DSM. Have any questions? Talk with us directly using LiveChat. Right now, the following is what works and what does not (between pre-2025 Series and the 2025 Series that is re Synology Products Compatibility List Synology has been striving to improve product compatibility to various drives, USB devices and network peripherals. Jul 8, 2024 · Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. Synology Drive makes it easy to manage and share files across various platforms. Ask a question or start a discussion now. Let’s Synology Office provides online collaborative editing tools for document types, including Word, Excel and PowerPoint on your private NAS, and also supports the import/export of ODF files. De-duplication, lifespan analysis, and automatic HDD firmware updates could Easily add 5 additional drive bays to Synology DiskStation 1. Feb 6, 2018 · Hi! Come and join us at Synology Community. This article will show you how to make a warranty claim for your device. Talk to Synology expert over the phone to resolve your technical issues. May 2, 2025 · Synology has a new 2025 NAS drive compatibility policy that will limit what drives you can use. Nov 30, 2020 · Hi! Come and join us at Synology Community. Find verified storage drives compatible with your Synology product (s). After diving into official statements, community reactions Learn more For drives not on the compatibility list, Synology can only provide limited support for system hardware, software, and configuration. Synology Chat enables instant conversations and optimizes team communications with powerful features including message encryption, pinning, forwarding, reminders, and scheduling. Synology intends to constantly update the Product Compatibility List and will introduce a revamped 3rd-party drive validation program. Synology has been one that has encouraged its customers to use their branded drives. Oct 8, 2025 · Synology DSM 7. Streamline Your Data Management Experience Synology DS920+ is a powerful 4-bay desktop NAS that brings you a fast and smooth data management experience, as well as sequential read and write throughput of over 225 MB/s3. Supporting both 2. I’ve been using Synology NAS devices for years in my home lab setup, and this announcement represents a significant shift in their approach to hardware compatibility. 2 SSDs. Whether for work or play, Synology offers a wide range of network-attached storage (NAS) choices for every occasion. Right now, the following is what works and what does not (between pre-2025 Series and the 2025 Series that is re Hi! Come and join us at Synology Community. We value Synology users’ experience. Discover how this update changes storage flexibility forever. May 19, 2022 · Hi! Come and join us at Synology Community. Centralize data storage and backup, streamline file collaboration, optimize video management, and secure network deployment to facilitate data management. Jun 13, 2022 · Here is what you would find if you look up hard drive and SSD compatibility on a large business class Synology NAS drive via the official brand’s support pages (in this case, the Synology DS2422+ 12-Bay NAS system): Synology HDD/SSD Offline Update Pack allows you to manually update the latest drive compatibility list and the firmware of Synology storage drives when your Synology system is not able to connect to the internet. This ensures file exchange compatibility at your company. This Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. Apr 19, 2025 · Synology will introduce new restrictions on third-party hard drives with new NAS systems later this year that could make first-party drives essential. Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. For compatible drives via expansion unit, see here. Storage drives Boost your storage systems with compatible Synology drives. We have recently updated our verification policy so that our engineers can do deeper testing and provide better support for the drives that we validate. The table below provides you an overview of the current support status of all our products and accessories, including DSM support status, technical support status and warranty. Apr 21, 2025 · Well, Synology has placed a lock down on the hard drives they will support in their upcoming Synology NAS devices. We would like to show you a description here but the site won’t allow us. 5" and 3. Compared with its predecessor, the Synology DiskStation DS220+. C2 Storage for Hyper Backup and Hybrid Share requires purchase of an eligible annual or monthly subscription. Discover technical information with whitepapers, user guides, and datasheets to learn more about Synology products. Performance figures are obtained through internal testing by Synology. As of 2025, all new Plus-tier devices will require Synology-branded hard drives and Apr 29, 2025 · This article helps you quickly identify which Synology NAS models allow third-party disks and which ones require Synology-branded drives, so you can make an informed decision before buying. Red Plus drives are $250 and the Red Pro drives have been as low as $220 recently. Jun 1, 2025 · The discussion reinforced many of the points raised during the HQ visit, while also offering additional information into the motivations behind Synology’s stricter approach to drive support in their latest generation of NAS systems. Apr 3, 2024 · With the continuous development of various drives, USB devices, and network peripherals on the market, the Synology Products Compatibility List is updated frequently to provide accurate compatibility and storage capacity information supported by your Synology devices. Back in 2021, we started to see the brand reduce the number of third-party hard drives and SSDs on their systems. Aug 10, 2019 · Hi! Come and join us at Synology Community. If you were running DSM 7 this could be the issue as Synology was disabling some features if drives didn't exactly match their list. May 20, 2025 · Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. Can someone from Synology (or anyone who has received an official response) please clarify: Can I use third-party drives like Seagate or WD in the DS423+ without losing features or support? Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. 3 brings third-party hard drive support to 2025 NAS models. Synology Drive Server is a comprehensive solution for file storage, management, sharing, and synchronization. Looking for the perfect Synology NAS? Answer a few simple questions and our interactive tool with suggest the ideal model for you. Sep 11, 2023 · In the event of device malfunction, you can use the Synology product warranty service for replacement. Apart from common file types, such as documents, images, videos and music, you can also open Synology Office document, spreadsheets and slides in the user-friendly viewer provided by Drive.