How to restart cucm publisher and subscriber This included CUCM CLI commands, CUC CLI commands and IM & Presence CLI commands. Oct 31, 2025 · Shut Down or Restart the System Use this procedure if you need to shut down or restart your system, for example, after you make a configuration change. Unless otherwise stated, each step in this procedure applies to both publisher and subscriber nodes on Unified Communications Manager and IM and Presence Service Sep 27, 2022 · Our goal is to gracefully shut down CUCM Publisher and Subscriber 1, CUC publisher, and CCX publisher in order to failover to the DR side so we can update ESXi server on premise. If you are trying to login or logout during the Publisher CM service is down, this will be Oct 10, 2023 · Once the Cisco DRF Local service is active in the CER Publisher node, restart this service in all the CER Subscriber nodes. e. Aug 22, 2014 · I have to restart my publisher server, I would like to know if there’s any procedure for this and what is the things I have to take in consideration for this task. It replicates this info to the other nodes (Subscribers). There is always one PUB and you can have more than one SUB in the cluster. I ended up rebuilding v11. Know of something that needs documenting? Share a new document request to doc-ic-feedback@cisco. 1 and an IM&Presence 9. This article shows how to gracefully shutdown both CUCM and CUC and any other linux based Cisco Unified Services server Step 1: Connect to the server using Either SSH or VMWare Console, then log in Step 2: To restart use the command utils system restart Step 2: to shutdown use the command utils Cisco CallManager Administration Guide, Release 3. revert Publisher node as Primary server 4. The publisher node upgraded fine and is running fine. It's no coincidence that this is the version of UC that is tested on the current CCIE Collaboration exams. Apr 8, 2025 · Change IP Address or Hostname Through OS Admin GUI You can use Cisco Unified Operating System Administration to change the IP address or hostname for publisher and subscriber nodes that are defined by a hostname in your deployment. This large post contains a list of all Cisco UC 9. If the old subscriber had a CA signed certificate for Tomcat, you will need to generate a new CSR and get that re-issued. Cisco CUCM NTP Configuration Steps Access the "Cisco Unified OS Administrator" on the CUCM Publisher. May 31, 2006 · This chapter provides an overview of the failover testing that was performed for the Cisco Unified CallManager during Cisco Unified Communications Release 5. 0. Which after a communications manager server installed, not all services are going to run. • Username: pwrecovery • Password: pwreset Step 2: Pressed any key to continue. The process can take some time, wait for it. Oct 20, 2021 · Checked the publisher via the WebGUI for the new tomcat-trust certificate issued by the subscriber node and it was there with a new expiration date matching the tomcat certificate on the subscriber node. pem certificate on the publisher Call Manager followed by restart of CallManager, TVS and TFTP service on PUB 2) Regenerate the CallManager. Once we update ESXi we would then power on the on-premises voice VMs and shutdown the Voice VMs on the DR side to update DR ESXi server. Take off Subscriber Server from CUCM group Shut down all services at Sub SSH onto Publisher and issue the command admin:utils dbreplication utils dbreplication clusterreset utils dbreplication dropadmindb utils dbreplication forcedatasyncsub utils dbreplication repair utils dbreplication reset utils dbreplication Nov 25, 2021 · The IM & P Publisher will need to wait until the CUCM Publisher is done, as it is considered a subscriber to the CUCM Publisher. From my personal experience, I always wait for a minimum of 5 - 7 minutes between powering on the subscriber servers in a cluster to make sure Jan 1, 2022 · How to install multi san certificate for CUCM Publisher, CUCM Subscriber and Cisco IM & Presence (CUPS). In CUCM Version 8. This will only affect device profile logins and logouts. To view your current NTP configuration: To test NTP reachability, clock drift & stratum: Notice that the NTP status command shows 192. Oct 3, 2025 · This document details the steps to restore the Cisco Unified Communications Manager (CUCM) publisher node using a subscriber database when no backup exists. On the CUP, in the CUCM Publisher settings page, the Sync Status says "AXL failure". They should process and end up at (2) i. Partial CDR Data Available If the Data Summary is showing a current date in the Available CDR Data but you believe not all of the data is being shown in reports or widgets: 1. , Replication is a Good state if replication sets up properly. Let the captures run about a minute and stop them by pressing CTRL + C 5. See the diagram in the Flow Diagram section. Jan 25, 2024 · You don't need to remove and re-add the subscriber from the publisher as long as you will be rebuilding using the same name and IP address. Aug 14, 2013 · What is the least interruptive way to restart Cisco Unity Connection Rls 8. Oct 6, 2012 · Check the database replication status on all the CUCM nodes (publisher and each subscriber) in the cluster to ensure that all servers replicate database changes successfully. Avoid a forced shutdown; instead, wait for the server to shutdown properly after this procedure or after you run May 13, 2025 · Versions 10. Jun 27, 2018 · I have a question with regards to changing both the primary and secondary DNS servers on CUC (Unity) cluster (2 nodes Publisher and Subscriber) version 11. Ideally setup an additional subscriber at the site with the pub and use that for phone registration for that site primarily. BTW the CLI commands below are valid for all the products: Cisco Unified Collaboration Manager (CUCM), Cisco Unity Connection (CUC) and IM & Presence as well. I could not find answers to the following questions: What is the best practice for restoring Publisher? (on the web is full o Feb 18, 2013 · Hi all, I have a CUCM 9. Refer to the sequence to reset the database replication for a particular node: utils dbreplication stop <sub name/IP> (Only on the publisher) utils dbreplcation dropadmindb (Only on the affected subscriber) utils dbreplication reset <sub name/IP> (Only on the Oct 31, 2025 · Do not restart IM and Presence subscriber nodes if the CUCM publisher node is offline. You just need to add the subscriber without restarting the cluster. Avoid a forced shutdown; instead, wait for the server to shutdown properly after this procedure or after you run Apr 8, 2025 · Troubleshoot Database Replication You can use the Command Line Interface (CLI) to troubleshoot database replication on the nodes in your cluster. It was only the first part till selecting the pub only. The Server names in CUCM are hostname based so for example 'CUCMPublisher' During the validation stages of the install on the new Subscriber, I get the following error: 'Configuration validation with CUCMPublisher ( May 9, 2021 · One of the most common issues that are found on the IM&P Subscriber after a restart is to see almost all of the services on STARTING state, while the IM&P Publisher shows all the services started. The ipsec. If you are also replacing the publisher node, you must replace it before replacing or reinstalling any other nodes. My CM groups contain 3 CUCM's for redundancy. While upgrading both of them to 14 from 12. On the Publisher, enter the utils dbreplication reset all command. About Cisco Emergency R Apr 13, 2016 · From the CLI, command mode administrator: admin> set password user security Enter previous and new password as requested. Jun 29, 2018 · Do not restart IM and Presence subscriber nodes if the CUCM publisher node is offline. This video will demonstrate you on the lab that we ar Dec 6, 2009 · Steps to Troubleshoot CUCM Database Replication Problems in 5. So when SUB comes back again,there is KEEPALIVE mechanisim run to check the connecitivty between Phones and CUCM. 5 the subscriber node won't sync and is not seen by the publisher node. Aug 4, 2015 · The publisher won't wipe out the subscriber since they aren't in a cluster. Nov 23, 2017 · I’m trying to reset my Subscriber OS Admin password. Select the CUCM Publisher in the Server dropdown and click Go. Jan 8, 2020 · Restart TFTP service on all nodes (not service affecting) Specify active load on desired devices in CUCM config page to test new firmware Once satisfied, change default firmware load on CUCM back to new firmware version name Restart devices to pull down the new firmware version Thanks in advance. Dec 18, 2022 · I have a Publisher and two subscribers cluster. 5) Step 1: Login to your CUCM Publisher We’ll start with the publisher, and then do the subscriber. Dec 10, 2012 · I'm preparing to reboot all CUCM's in my cluster to support a new device. 0 system testing. pem certificate of the subscriber is not present in the publisher as the IPSec trust store in a standard deployment. . Check for any network issues/network delays. At a high level, we will restart the CUCM services that create CDR and CMR files, starting on the Publisher, then proceeding to each of the subscribers. Could someone share the documen Jun 7, 2016 · The TFTP service runs as a dedicated TFTP server for the cluster. Br Feb 19, 2015 · Hi, What is the sequence of rebooting / shut down call manager publisher and subscriber What is the sequence of powering of call manager publisher and subscriber Thanks Today we are going to go over how to rebuild a CUCM Publisher because of failure and restore the data from the Subscriber server. There are a number of reasons why you would need to do this. Aug 23, 2012 · Solved: I just wanted to verify before I did it, that I can restart the DRF services on my CUCM 7. Aug 29, 2024 · 3. Jan 7, 2015 · Hello, I have got 2 CUCM servers (Publisher and Subcriber) in system version: 8. 5 Subscriber to die, and it came true. So the ER state must be normal at all times. Apr 9, 2021 · Rebuilding a Cisco Unified Communications Manager Publisher from the Subscriber Database Today we are going to go over how to rebuild a CUCM Publisher because of failure and restore the data from the … Sep 24, 2025 · Restart the Subscriber and verify that services are operational before moving forward. Apr 23, 2015 · Problem 5: GUI Access Very Slow CUCM Web/GUI access on Publisher and Subscriber is very slow. Publisher crashed (disk failed) and now all operation goes throw the Subcriber. 10000-26. The 'subscribers' are the second, and all other nodes which just contain a replicated copy of the DB (hence the publisher/subscriber name; they are references to SQL replication roles). After the restart finishes on the Publisher, then run the same command on the Subscriber. x and 6. Jun 11, 2019 · CCX first is important to maintain the database and other critical data relationships with CUCM. Nov 24, 2015 · Restart the Subscriber. Resolution Steps Follow these steps to restart the Agent Services on the CUCM Subscribers followed by restarting the CDR Repository Manager Service on the CUCM Publisher: Follow these steps to restart the Agent Services on each CUCM Subscriber Log into the Cisco Unified CM Administration console. Apr 20, 2016 · Adding to what Aman recommended, you will first need to power on the CM publisher from Vsphere followed by Subscribers. You can skip this step if you are running the Cisco Call Manager service only on the subscriber nodes. This document describes how to restore the Cisco Unified Communications Manager (CUCM) publisher node from the subscriber database without backup. go into Cisco Unity Connection Serviceability, Tools – Cluster Management. I have done below steps but I’m stuck… Step 1: Logged in to the system with the following username and password: I have Physical Access to the system. It also discusses the features built into Unified CallManager to provide high availability for client phones, describes the behavior that occurs during a failure, and identifies the disaster recovery mechanism used to Mar 10, 2012 · Start a conversation Cisco Community Technology and Support Collaboration IP Telephony and Phones How to restart NTP on CUCM Publisher 7. Oct 4, 2024 · On the Publisher, enter the utils dbreplication reset all command. In such cases, the node services will fail to start because the subscriber node is unable to connect to the CUCM publisher. Nov 22, 2023 · With that filter, you could see that the CUCM publisher established communication with the Google NTP server and that the CUCM publisher communicated with the CUCM subscribers as well. 1 Very strange issue I was wondering if anyone has seen before. Keep in mind that rebooting a CUCM box takes around 10 minutes. (These steps are for CUCM version 11. "If a device is not registered with Cisco Unified Communications Manager, you cannot reset or restart it. I've heard in the past from other techs that restarting it through the Web interface, or cycling the VM in vSphere would potentially cause a lot of Apr 8, 2025 · Do not restart IM and Presence subscriber nodes if the CUCM publisher node is offline. By the way, I've seen a case where replication didn't even work correctly no matter what kind Feb 14, 2023 · Verify the replication on Publisher “ utils dbreplication runtimestate ” on Publisher and ensure that the status shows “ Connected ” and the replication state is “ 2 ” which means Good. Apr 30, 2020 · Restart Cisco XCP Router services on all nodes. My IP phones are scattered among all these subscribers. Scroll down to CDR Services and restart the Cisco CDR Repository Manager Service. None of the phones work there. Below is the warning you get in Callmanager when you click reset. On Publisher and Subscriber, periodically enter the utils dbreplication runtimestate command in order to monitor the RTMT state they each have for one another. We will need to compare the running services before and after the reboot to ensure all services have started. But just under that, in the CUCM Publisher Status section, all lights Nov 27, 2024 · During the installation of a Unified Communications Manager subscriber node, you enter the hostname and IP address of the Unified Communications Manager publisher node, so that Unified Communications Manager can verify network connectivity and publisher-subscriber validation. com You 2 CUCM in publisher/subscriber setup 2 Unity in publisher/subscriber setup 2 CCX in publisher/subscriber setup 2 Presence in publisher/subscriber setup Also have an Attendant Console server and a CCX QM/WFO setup Cluster Security Mode is 0 I need to renew certificates and I'm hoping I can just use the web interface to do it simply. Nov 6, 2014 · Hello All, I will be doing an upgrade to version 10. Use this procedure if a problem arises, and you must reset or restart the phones with a bulk transaction. Jun 24, 2010 · The 'publisher' refers to the server that is the first node in the cluster, and contains the writeable copy of the config DB. Oct 27, 2021 · This document describes the options available when required to restore Cisco Unified IM and Presence (IM&P) Publisher and Subscriber nodes. pem certificate on the subscriber Call Manager followed by restart of CallManager, TVS and TFTP service and repeat for every SUB in your cluster. I can't get into the CLI to restart anything as I'm normally used to. CUCM Pub failed. We have a pre-production environment at work with two CUC VMs. Repair and reestablish database replication for the nodes. Unless otherwise stated, each step in this procedure applies to both publisher and subscriber nodes on Unified Communications Manager and IM and Presence Service Feb 20, 2023 · I have the following problem to run backups, it shows me an error message and when validating the services I see that the publisher and subscriber DRF Local services are stopped and the only way to "reestablish" it is by restarting it, the problem is that later from a random time the service stops again. Jul 27, 2023 · Note: CUCM Publisher is configured with an External NTP server, and the subscriber added to the cluster synchronizes to the Publisher. 5 CUCM Publisher and restored the data from a backup. After the system verifies the strength of the new password, the password gets reset Reset the cluster in the following manner: Change the security password on the publisher server (first node) and then reboot the server (node). Wait for the Subscriber to come back up and services all start before you start the next step. ) What happens when I reboot a server tha This article explains the starting CUCM services. CUCM GUI shows all phones that should be registered to one of our subs as unregistered or a status of none, but the phones are actually working as they should be. After the security password is changed on a cluster node, restart that node. Could I migrate the pub role to the sub-server? Because I understand that I can modify my phone's configurations only when the pub becomes up again. Usually the SUBs are used for call processing purposes, but the PUB can act as a call processing node too. To see a list of all the services you’d be using utils services list, however as mentioned not all of these are possible to restart by the previous command. You can locate phones that you want to reset using either a query or a custom file. I've done this before and as documented started with the publisher and then subscriber. The client is running CUCM 12. Step 2: Upload the file to Media Resources > MOH Audio File Management The file needs to be available here, and then we can link to it. Missing a step, or should I use another method? On Publish Nov 2, 2022 · Although I did everything correctly according to the guide above but during the cucm-pub backup I noticed that the ccmdb server is not cucm-sub but cucm-pub and therefore when restoring i didn't have the option to select subscriber as to restore from. Apr 8, 2016 · 1. Also this document covers the fundamental approach and process for Troubleshooting any network related issues. But if it's not a big environment, I've seen a lot of customers register phones to their publishers and hasn't been an issue. I want to rebuild my Subscriber , my publisher is working fine , only the subscriber has an issue and I m thinking in rebuild it . when phones finds SUB is up through KEEPALIVE and then again it re-register back to SUB. Make sure that all Unified Communications Manager servers in a cluster have the same software version. 6. This happens if the clustering is done over a Wide Area Network (WAN). Sep 4, 2018 · Select Restart on Cisco DRF Master service Once the service restart completes, select Restart on the Cisco DRF Local Service on the publisher then continue with the subscribers and select Restart on the Cisco DRF Local Service The IPSEC. And that solved the problem. -On both Publisher and Subscriber nodes, periodically run the command and monitor the RTMT state. 0 firmware from Cisco? The latest and greatest is 12. Jan 5, 2005 · During the restart, your CM database will be in read-only mode (Subscriber only is active): This will not affect your phone operations. For information on how to run CLI commands, refer to the Command Line Interface Reference Guide for Cisco Unifed Communications Solutions. Jun 22, 2020 · Restart the NTP on the subscriber with "utils ntp restart" 4. There are a number of reaso Mar 29, 2012 · After you add the subscriber server to the Server Configuration window and then install Cisco Unified Communications Manager on the subscriber, the subscriber receives a copy of the database that exists on the publisher server. They will no longer Cisco CallManager Serviceability RTMT The Cisco CallManager Serviceability RTMT servlet supports the IM and Presence Real-Time Monitoring Tool (RTMT), which allows you to collect and view traces, view performance monitoring objects, work with alerts, and monitor system performance and performance counters, and so on. Dec 13, 2013 · its purely depend on servers types. 0 without disrupting anything but backups right? A job seems to be hanging and I can't configure anything because it says that a backup is in progress, Jul 13, 2016 · 1-a colleague has recommended after i upgrade the cucm publisher to not restart it and to move to the cucm subscriber and upgrade it then restart both , is this correct??? ----> Yes, it's correct. Feb 20, 2023 · I have the following problem to run backups, it shows me an error message and when validating the services I see that the publisher and subscriber DRF Local services are stopped and the only way to "reestablish" it is by restarting it, the problem is that later from a random time the service stops again. Verify that database replication is in a correct state in the cluster. (moving to new data center) is it require any restart of the publishers? or just removing old sub, add the new and wait for replication? - CUCM cluster i have one publisher and Step 2. The restart is expected to solve a minor technical issue. We're running 11. Reset Database Replication If you switch back the servers in a cluster to run an older product release, you must manually reset database replication within the cluster. 20000-5 Product Part Number: MCS7825I3-K9-CMC1. 3) Before you install the Subscriber, make sure you verify NTP sync on the Pub (critical). The branch is where we’re having problems. This way you can tell when everything has started back up. X and higher, DRF Master Agent runs on the CUCM Publisher only and DRF Local service on CUCM Subscribers and IM&P Publisher and Subscribers. Jun 29, 2018 · During the installation of a Unified Communications Manager subscriber node, you enter the hostname and IP address of the Unified Communications Manager publisher node, so that Unified Communications Manager can verify network connectivity and publisher-subscriber validation. Run the command utils system upgrade dataexport initiate. This can be done from either CLI or Serviceability web page. 5, I am right in saying we need to restart the CUCM service on all nodes? If so what is the impact of restarting this service? cheers Dec 14, 2021 · Hi, please need step by step procedueres on how to restore CUCM Publisher on new sever using prevoius backup and not restore from subscriber database. Reboot one server at a time, with the Publisher rebooted first. After the services have been restarted on all nodes, perform a manual backup of the system: Feb 4, 2025 · IPSec Certificate Note: The ipsec. Once it is back up and the phones are rehomed on the new server, reboot the other consecutive Subscriber servers. But Publisher and Subscriber 2 show proper status. Cisco RTMT Reporter Servlet Jan 6, 2015 · This document describes how to troubleshoot five common problem scenarios encountered with Cisco Unified Communications Manager (CUCM) on the Unified Apr 21, 2010 · It is possible to reset the replication process for a given Subscriber, however it requires that the database replication is stopped on the Subscriber and also on the Publisher prior to restarting from the Publisher using the 'utils dbreplication reset ' command, it essentially rebuilds the replication on the subscriber/hostname specified. Apr 8, 2025 · Do not restart IM and Presence subscriber nodes if the CUCM publisher node is offline. 5 of CUCM. 1. 5. please advise how to solve such issue cucm ver 12. Finally, execute ‘utils dbreplication reset all’ on the Publisher and check the runtime state periodically to confirm a return to state. 0 SR1, is there any reason not to grab that one? Do I then install that . CLI Output Review for CUCM utils ntp status output NOTE: All nodes will show the current time in UTC regardless of the time zone of the server (listed in UTC time). 3. If the replication state is other than “ 2 “, try to restart Publishers and Subscribers. Procedure (SOP) for CAPF Certificate Regeneration and CUCM Cluster Restart. My questions are: 1. go to Service Management, restart Conversation Manager and SMTP Server. This document describes how to take advantage of this feature in order to successfully restore a publisher DB from the subscriber. It is in charge of controlling the CUCM Database with full read/write access to it. we ave CUCM, CUC and IMP Nodes as per my understanding we need to do follwing, please correct me if iam wrong or missing any points: 1- create ba Mar 15, 2010 · Do not try to use the "Recovery" CD, just the straight up application CD - CUCM version (whatever you had shipped). 5, should I be downloading the 12. Feb 22, 2023 · Hello Team, I need to know what action to take when my Publisher server becomes down for several days, for any reason. The issue is that my SecureCRT sessions timeout when I try to access the server for Call Manager. I have taken a backup successfully for both of my se Jun 1, 2018 · Solved: Hi, I will need to patch esxi on the publisher, subs are patched already. Test and confirm by leaving a voicemail. 5 from 8. The Publisher DB is not in sync with the subscribers. The Replication Status of RTMT can May 27, 2013 · Introduction This document discusses how to handle and Troubleshoot common Cisco Emergency Responder (CER) Issues and provides an approach to solving them. The phones at HQ are all fine and if they were registered to the Subscriber, they have since moved to the Publisher. This was done twice with the same results. 4. RTMT shows the correct number of phones registered to the sub in question, plus the phones GUI page shows they are registered to the correct sub, even though they show as May 26, 2018 · In UCCX, there is no concept of Publisher/Subscriber, instead we have Master and Slave concept in UCCX. Oct 4, 2024 · Restart the Subscriber. Collect the CM database status from the Cisco Unified Reporting page on the CUCM After you complete Step 1, select the Cisco Unified Reporting option from the Navigation drop-down list in the Cisco Unified Communications Manager (CUCM) publisher, as shown in this image. We have 2 sites that use this cluster; HQ and a branch office. Settings > NTP Servers NTP Server Settings: [ enter the IP Address of the NTP server here ] Select a device running the NTP server that is stable within your network and if possible, has access to a publicly reachable (atomic) NTP source. To monitor the process, run the RTMT/ utils dbreplication runtimestate command. Enter the command “utils service list” to gather the running services. Please Today we are going to go over how to rebuild a CUCM Publisher because of failure and restore the data from the Subscriber server. Apr 9, 2021 · Rebuilding a Cisco Unified Communications Manager Publisher from the Subscriber Database Today we are going to go over how to rebuild a CUCM Publisher because of failure and restore the data from the … Jun 27, 2017 · When you look at Device / Phone the Status / IP or Real-Time Device Status is unknown. 0 (1)SU2 or higher. The recommended proced Sep 12, 2024 · The security password needs to be the same on all cluster nodes, or the publisher and subscriber (s) do not communicate. Apr 8, 2025 · Shut Down or Restart the System Use this procedure if you need to shut down or restart your system, for example, after you make a configuration change. Aug 15, 2015 · For ssh connection you use the OS Administration username/password created during the CUCM installation. 1? Dec 20, 2023 · The Cisco Document Team has posted an article. Analyze them using Wireshark to see if you see bidirectional NTP communication between the servers (who sends what, who receives Jun 28, 2010 · Solution: This is what I came across as the most simplest solution out of many. If a device is registered, to restart a device without shutting it down, click the Restart button. restart Conversation Manager and SMTP Server on Subscriber node. Apr 13, 2015 · Sometimes, you may want to change the NTP source of your Cisco Unified Communications Manager. 1 (2) - Starting and Stopping Services [Cisco Unified Communications Manager (CallManager)] - Cisco Systems Jul 12, 2021 · Shut Down or Restart the System Use this procedure if you need to shut down or restart your system, for example, after you make a configuration change. Once you hit 1200 devices you should consider a dedicated TFTP subscriber. Once all the servers within CM cluster are powered on, go ahead with powering on UCCX servers (first Primary and then Secondary). Coming to next question,Yes it will fallback to PUBLISHER if you have configured CM_GROUP in such a way ie redundancy SUB (Priority 0) PUB (Priority 1). Step 3: I have a CD Jan 22, 2020 · I have a single CUCM (so no Publisher and Subscriber) and i can't do backups because an error displays on the Disaster Recovery System. cop file on every server in the cluster? Appreciate the help! Export Data from the Source Cluster Subscriber to the SFTP Server The steps are same as you did for the Publisher. Jun 12, 2025 · One of the most common issues that are found on the IM&P Subscriber after a restart is to see almost all of the services in STARTING state, while the IM&P Publisher shows all the services as STARTED. Hello all! I'm new to managing CUCM for our organization and this is my first time upgrading firmware. Dec 19, 2024 · This document describes restoring the Cisco Unified Communications Manager (CUCM) publisher node from a subscriber database without prior backup. If you have multiple subscribers that phones are registered to and want to reduce downtime, the subscribers should be able to do so one at a This article explains the CUCM backup and restoration, which the recovery system allows to perform regularly scheduled automatic. Before you begin If the server is forced to shutdown and restart from your virtual machine, the file system may become corrupted. Once the publishers are done, all subscribers can be reached simultaneously. Here’s some information that might help with the procedure. You need TFTP on at least 1 node if you want to configure and register phones. 2. The security password is stand alone, so it doesn't have to be the same as your CUCM host. My question is, can I just delete the subscriber node vm and rebuild it? Is this the best way or is there a better Feb 25, 2024 · Reboot the Unified CM service on the publisher node if you are running 11. you can reset using pwrecovery, just make sure you change both the publisher and subscriber to match. From what I understand, I would first need to access the CUC (Unity) Publisher node cli Enter the following command:set network dns primary Nov 11, 2018 · 1) Regenerate the CallManager. Apr 29, 2021 · -Now Restart the Subscriber and wait for it to come up with all the services running. However, if you'd like to consult the full Cisco document for your version of UC (or something close Hi All We have just loaded a new device pack onto our CUCM v11. 4) Once you have the Publisher rebuilt, add the Subscriber in CU Admin as part of the cluster just as you normally would. pem certificate in the publisher must be valid and must be present in all subscribers as IPSEC truststores. Click Make Primary on the Sub Node. Nov 12, 2024 · This document describes how to diagnose database replication issues and provides the steps necessary to troubleshoot and resolve those issues. x and later requires that the NTPv4 server be configured as the preferred NTP server. Dec 9, 2022 · The good news is that this is easily remedied by restarting the CDR services on your CUCM nodes. 168. pem certificate in the CUCM publisher must be valid and present in all subscribers (CUCM and IM/P nodes) in the IPSec trust store. Jul 24, 2018 · Received a new hold music recording for your Cisco phone system? Here’s how to update that file successfully. Reset database replication. Dec 27, 2017 · Hi all, So for Christmas this year, I guess someone wished for our CallManager 10. For more information about these commands or using the CLI, see the Command Line Interface Mar 13, 2022 · The command for this is utils services restart <name of the service>. 1 Jul 15, 2025 · This document describes the setup requirements for Backup and Restore features in CUCM from the Graphic User Interface (GUI). Jun 16, 2015 · Hey Mike, Reset actually shuts the device down and brings it back up. 1 Everything worked fine, but suddenly I can't anymore synchronize the users from CUCM to CUP. The restore puts them in a cluster, and so only after the DRS is complete and you restart both nodes does the replication from publisher to subscriber begin. In the CLI, run utils system shutdown will power down the guest VM gracefully. Jul 11, 2012 · Hi Joseph, A Publisher server is required in all CUCM clusters. Step 3 Dec 25, 2012 · Hi all, if I have 2 CUCM servers, can I make 1 of the CUCM servers as publisher and subscriber and another CUCM server as subscriber? Or it can only be 1 publisher and 1 subscriber? Thanks. I'm always nervous as this process seems to take Jun 22, 2017 · During the installation of a Unified Communications Manager subscriber node, you enter the hostname and IP address of the Unified Communications Manager publisher node, so that Unified Communications Manager can verify network connectivity and publisher-subscriber validation. 2. Thanks f Apr 13, 2015 · Hello I got this problem for my cucm version System version: 7. If the cluster uses backup subscriber nodes, replace or reinstall all backup subscriber nodes before replacing or reinstalling primary subscriber nodes. 5 (1)SU5 or higher, or 12. Next to each service will be [STARTING] if the service is still starting up, or [STARTED] if it’s up and running. Repeated these actions for the remaining subscribers in the node (except for the issuing subscriber, of course). Jun 29, 2019 · Dear All , I have NTP synchronisation issue between CUCM publisher and one of subscriber even after ntp restart still not sync. Specifically, the Replication Status that can be verified by Real Time Monitoring Tool (RTMT) must be 2 for both the Publisher and Subscriber, as shown in the above link. You can identify the role by following few steps. 11002-481. Note: CUCM Version 9. The security password needs to be the same on all cluster nodes, or the publisher and subscriber(s) do not communicate. Jan 17, 2025 · Make sure that the subscriber nodes that you are installing can connect to the publisher node server during the installation. Collect via RTMT > Trace & Log Central > Collect Files > Packet capture logs 6. Depending on the size of your cluster, TFTP might only run on 1 or 2 nodes. Note: The Disaster Recovery System uses an Secure Socket Layer (SSL) based communication between the Master Agent and the Local Agent for authentication and encryption of data between the CUCM Jun 9, 2016 · Before you run this command, first run the command utils dbreplication stop on all subscriber servers that are reset and then on the publisher server. 5 I have 1 Publisher and 8 Subscriber's. NOTE: Copy and paste the running services into a notepad and save the notepad. 23900 Oct 11, 2023 · This document describes how to reuse the Multi-SAN Tomcat certificate for CallManager on a Cisco Unified Communications Manager (CUCM) server. If possible I would like to be able to maintain voice mail operations on publisher, while restarting the subscriber, then switch and restart the publisher. 6(1), a new feature was introduced in order to restore a publisher DB from a subscriber database. Data Export on the Subscriber Provide the SFTP server details, the destination Subscriber hostname and IP Address. Don't forget to upload any required tomcat-trust certificates for the relevant CA's. Phone Resets and Restarts This chapter provides information to reset or restart devices without updating any attributes. Solution CUCM Admin always queries the database of the publisher when available. Oct 22, 2016 · CUCM passwords During CUCM installation, you must specify the following user names and passwords: Application user name and password Administrator Account user name and password Security password Application password It is used for the login on Cisco Unified CM Administration, Cisco Unifi Hello! I'm running Cisco Contact Center, System version: 12. 213. 1 (1) CLI commands and their syntax in brief format. If the profiles are already logged on, it will not affect. I readed on some web sites that I must try to restart services: Cisco DRF Local and Cisco DRF Master. To reset database replication after you revert all the cluster servers to the older product release, enter the CLI command utils dbreplication reset all on the publisher server. Do i need to restart subs after PUB patching complete and I power it up ? As I understand when I shutdown PUB I dont need to touch subs, correct ? thank you Jun 22, 2009 · Solution There is no documented procedure to reboot the Cisco CallManager servers in the cluster. I am on CUCM 7. Jun 13, 2016 · Hi I'm intending to install new CUCM and UCCX sub and add it to cluster. From CLI run the following command on the Publisher "utils service restart Cisco XCP Router". When I have done this I always wait and check Database replication via RTMT and the CLI. 1 pub, 1 sub: run TFTP on pub and sub 1 pub, 2 sub: turn off TFTP on pub, only run on subs 1 pub, 4 sub: only run TFTP on 2 dedicated subscribers Some larger clusters Jul 27, 2018 · All, I am experiencing an issue adding a new CUCM Subscriber to an existing cluster. x (written by Bill Benninghoff, heavily borrowing from material written by Laurie Dotter and Nancy Balsbaugh) If installation has proceeded correctly, then the informix cdr service should be running on the publisher and on each Oct 6, 2014 · Reference URL: CUCM Database Replication Troubleshooting on the Linux Appliance Model Without the proper ER running, UCR does not work correctly. Run the CLI command utils system shutdown or the command utils system restart. Logged in to the System via the Console with the below username and Password.